Refund & Return Policy
This policy explains how refunds and returns work at Desmake. Because we sell both instant digital downloads and made-to-order physical prints, the rules differ by product type — please read the section that applies to your order.
Last updated August 2026
Two kinds of products
Digital products are AI-generated designs and downloadable files delivered instantly to your account — once delivered, they are non-tangible and final. Physical products are made to order by our manufacturing network (posters, t-shirts, and other printed goods) and are produced only after you place an order.
Digital products
Because downloads are delivered immediately and can be copied, all sales of digital designs and files are final and non-refundable once the file has been made available.
If a download is corrupted, incomplete, or not as described, contact us within 14 days and we will re-deliver a corrected file or issue a refund.
Where you purchased store credit that was never applied to a download, it remains refundable on request.
Physical (made-to-order) products
Physical prints may be returned within 30 days of delivery in original, unopened, and undamaged condition.
Items are produced on demand, so we cannot accept returns simply because you changed your mind after production has started. Start a return before the order ships to cancel without cost.
Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.
Refunds are returned to the original payment method used at checkout. We cannot issue refunds to a different account.
Quality issues, exchanges & reprints
If a physical item arrives damaged, misprinted, or materially different from what you ordered, we will reprint or replace it at no cost. Report the issue within 30 days of delivery with photos of the defect, and we will arrange a replacement or a full refund including original shipping. For digital files, a corrected re-delivery is provided as described above.
Governing law & disputes
This policy is governed by the laws of the jurisdiction in which Desmake, Inc. is established, without regard to conflict-of-law rules. Disputes that cannot be resolved informally will first be attempted through good-faith discussion and, where required, resolved by the competent courts of that jurisdiction.
Contact
Questions about a refund or return? Email us at support@desmake.com with your order number and we will help you through it.